Our Shop Policies

Shipping Policy

At Olive Alabaster Co., every product is carefully handcrafted in small batches with intention and care. Because of this, processing times may vary slightly depending on inventory and production schedules, especially during launch periods and seasonal releases.

We appreciate your patience and support of a small-batch, handmade business.

Processing Time

All orders are processed within 1–3 business days unless otherwise stated at the time of purchase.

Ready-to-ship items will typically ship within this timeframe.
If a product is temporarily out of stock and being made to order, Olive Alabaster Co. will communicate any adjusted production timeline.
Orders are not processed or shipped on weekends or holidays.

You will receive a confirmation email with tracking information once your order has shipped.

Shipping Time

Shipping times vary depending on the carrier and destination.

Once your order has shipped, Olive Alabaster Co. is not responsible for carrier delays, including but not limited to:

weather delays
holiday volume delays
postal service interruptions

Estimated delivery times are provided by the carrier and are not guaranteed.

Shipping Costs

Shipping rates are calculated at checkout based on order size, weight, and destination.

Please note:

Original shipping charges are non-refundable.
If a return is approved, refund will apply to the product subtotal only.

Address Accuracy

Please ensure your shipping address is correct at checkout. Olive Alabaster Co. is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, please contact us within 12 hours of purchase, and we will do our best to update it before your order is processed.

Lost, Stolen, or Missing Packages

Once a package has been marked as delivered by the carrier, Olive Alabaster Co. is not responsible for lost or stolen packages.

If your tracking shows your package as delivered but you have not received it, please:

check around your delivery area
check with household members or neighbors
contact your local carrier office

If your package appears to be lost in transit (not marked delivered), please contact us so we can assist in filing a claim with the carrier.

Damaged Packages in Transit

If your order arrives damaged, please contact Olive Alabaster Co. within 3 days of delivery with:

your order number
clear photos of the damaged item(s)
photos of the packaging, if applicable

We will review the issue and provide a resolution in accordance with our Refund Policy, which may include a replacement or store credit.

Order Changes & Cancellations

Orders may be canceled or modified within 12 hours of purchase.

After this window, we may not be able to make changes as your order may already be processing or in production.